Every CarbonTree product comes with a detailed size chart to guide you. Our fits are designed to run true to size, so you can confidently pick your usual size. For the best fit, we recommend
comparing your measurements with the chart on each product page before placing your order

Caring for your CarbonTree pieces ensures they last longer while staying soft and functional.

Here are quick tips based on our fabrics:

• Organic Cotton & Bamboo Blend – Gentle machine wash in cold water, avoid harsh detergents, air dry flat.

• Recycled Polyester & Elastane Blend – Wash inside out, cold machine wash, avoid fabric softeners, hang dry.

• Recycled Nylon & Elastane Blend – Cold wash with similar colors, do not wring, line dry in shade.

• Bio Polyester – Gentle machine wash, avoid bleach, tumble dry low or line dry.

• Tencel – Hand wash or gentle machine wash in cold water, use mild detergent, reshape and dry flat.

• Organic Cotton & Sorona Blend – Cold machine wash, mild detergent, low tumble dry or air dry.

• For all fabrics: avoid bleach, wash darks and lights separately, and iron on low heat if needed

If your favorite style, size, or color is unavailable, just drop us a message at contact@carbontree.com
or DM us on Instagram at @carbontree_. Share the exact details of what you’re looking for — if we have the fabric available, we can make it for you. Otherwise, you’ll need to wait until we
restock.

We’d love to help with that! Simply reach out to us via email at contact@carbontree.com
or send us a DM on Instagram at @carbontree_, and our team will assist you with bulk order options, timelines, and pricing.

We accept returns within 14 days of delivery. Returns are chargeable at ₹100 per product to cover logistics costs. Tags must be intact and the product unused.

Yes! Exchanges are free of cost within 14 days of delivery, subject to availability. Tags must be intact.

All requests can be placed directly through our portal: carbontree.com/apps/return_prime

Customized/altered items are not eligible for return or exchange

Our warranty covers manufacturing defects such as stitching issues, fabric tears (not caused by wear & tear), or faulty trims/zippers.

Damage due to regular wear & tear, washing errors, accidental cuts, or misuse is not covered.

Simply reach out to us via contact@carbontree.com or our Instagram handle @carbontree_ with your order details and photos of the issue

Our team will inspect the issue and, if eligible, offer a replacement or repair at no extra cost.

We accept payments via Razorpay, which supports all major debit/credit cards, UPI, net banking, and wallet payments.

Yes, COD is available on standard orders. However, for customization and alteration products, we only accept pre-paid orders.

Absolutely. All payments are processed securely through Razorpay’s PCI-DSS compliant gateways, ensuring your data is fully protected.

If your payment fails or gets stuck, please reach out to us at contact@carbontree.com or on Instagram @carbontree_, and our team will assist you.

Yes! A digital invoice will be sent to you automatically once your payment is successful

We usually take 1–2 business days to process standard orders. For customization/alteration orders, processing may take 7–10 days.

• Standard Shipping: 5–7 business days (free)
• Express Shipping: 3–5 business days (₹100 extra)

Yes! We ship internationally. Delivery timelines and charges may vary depending on the destination.

Once shipped, a tracking link will be shared via WhatsApp so you can follow your order in real time.

Sometimes delays happen due to logistics or weather conditions. If your order is taking longer than expected, simply drop us an email at contact@carbontree.com and we’ll do our best to expedite the delivery

Yes! We’re always excited to welcome people who share our passion for sustainable fashion and innovation.

We look for talent across different functions — from design, merchandising, and product development to marketing, operations, and customer support.

You can send us your resume and portfolio (if applicable) at careers@carbontree.com with the subject line “Career Application – [Role Name]”.

Absolutely! We offer internship opportunities for students and fresh graduates looking to gain hands-on experience in fashion, sustainability, and brand building.

We post updates about career opportunities on our Instagram (@carbontree_) and on our website’s Careers page (coming soon).